Subscription Policy

Subscription Terms

At PoochSip, we make it easy to keep your senior dog stocked up on everything they need — automatically. By purchasing a subscription, you agree to the following terms.

1. Automatic Renewal

By selecting a subscription at checkout, you authorise PoochSip to charge your payment method automatically at the frequency specified in your order (e.g. every 1, 3, or 6 months), without requiring approval for each individual charge, until you cancel.

  • You will be charged the price shown at checkout for your selected plan, plus any applicable shipping and taxes
  • For semi-annual or annual plans, we'll send a reminder email 3–7 days before your renewal date so you have time to adjust or cancel

2. Cancellation

You can cancel at any time. To avoid being charged for an upcoming renewal, cancel at least 24 hours before your next billing date.

Two ways to cancel:

  1. Customer Portal (recommended) — Log in to your PoochSip account, go to Manage Subscriptions, and select Cancel. Processed instantly.
  2. Email — Contact us at help@poochsip.com with the subject line "Cancel Subscription." Allow up to 48 hours for processing.

You are responsible for all charges incurred before your cancellation takes effect. Cancelling stops future charges but does not automatically refund renewals already processed.

3. Shipping & Address Changes

Renewal orders are processed and shipped automatically after successful payment. It's your responsibility to keep your shipping address up to date in the Customer Portal before each renewal date — we're unable to redirect orders once they've entered fulfillment.

4. Refunds on Renewal Orders

Before shipment — Contact us at help@poochsip.com immediately. We'll do our best to void the order and issue a full refund, though this isn't guaranteed if the order has already been sent to our fulfillment partner.

After shipment — Our standard [Return & Refund Policy] applies. Unopened products may need to be returned before a refund is issued.

5. Payment Failures

If your payment method fails, we'll retry the charge automatically. If payment continues to fail, your subscription will be placed on hold. We reserve the right to cancel subscriptions where payment cannot be successfully collected.

6. Changes to Terms or Pricing

PoochSip may update subscription terms or pricing at any time. If there are any material changes — such as a price increase — we'll notify you by email at least 30 days in advance. Continued use of your subscription after that notice constitutes acceptance of the updated terms. If you don't agree, cancel before the changes take effect.

Questions? Email help@poochsip.com